Services To Clients

CAS of Toronto's Responsibilities and Client Rights

  • What are the Children's Aid Society (CAS) of Toronto's responsibilities?
  • What happens when a report is made?
  • What are the child's rights?
  • What are the parent's rights?

Click here to access the "CAS of Toronto Responsibilities and Client Rights" fact sheet

Click here to access the "Rights of the Children and Youth in Care" brochure

Filing a Client Complaint

The answers to these and other important questions are included in our fact sheet Children's Aid Society of Toronto's Responsibilities and Client Rights.

Click here to access the "Resolving Client Concerns or Complaints" fact sheet

Concerns and complaints afford the Society an opportunity to critically examine our practices, learn more effective ways of practicing and recommend changes. If you would like to file a complaint or learn about how complaints are resolved,  please click here: Formal Complaint to a Society's Internal Complaint Review Panel (ICRP).