Requesting Records

How to Request Access to your Records

Effective January 1, 2020, the Child, Youth and Family Services Act, 2017 (the CYFSA), gives individuals who received service from the children’s aid society the right to ask to see and get a copy of their personal information found in the records of service to them which are held by the CAS.

You can make a request for access to your personal information in those records by emailing your signed request to, specifying the information you are seeking.

Please be sure to sign your request and provide

  • your full name,
  • date of birth
  • mailing address
  • copies of 2 pieces of ID, at least one of which that verifies your signature and at least one that verifies your current mailing address.

A parent with custody of a child under the age of 16 may request personal information of their child, subject to some exceptions. If you are a person with custody and wish to request personal information of your child(ren) who are under the age of 16, please provide the names and dates of birth of your child(ren) and confirm that you are a custodial parent/guardian. In some circumstances, we may ask you to provide documents confirming your authority to make the request in place of your child.

For more information on how we collect, use and share your personal information, please see our Notice of Information Practices.