The Children’s Aid Society of Toronto aims to provide the highest quality service to families and children. If there are concerns about our services, we want to work together with you to resolve them. We also have a formal process to review your complaints as required by the Child and Family Services Act.
For more information, please click here to review our Resolving Client Concerns or Complaints fact sheet.
Additional information is also available from the Ministry of Children and Youth Services. There are two pamphlets which may be helpful:
- Do you want a review of a decision you have received from an Ontario Children’s Aid Society or licensee? click here
- Do you have a complaint about services you have sought or received from an Ontario Children’s Aid Society? click here