Child Welfare Performance Indicators: Improving transparency and services to children, youth and families
The performance indicators (PI’s) project is a province-wide initiative designed to help Children’s Aid Societies measure and monitor the quality of their services.
The project launched in March 2015, with the Ministry of Children and Youth Services publicly reporting five aggregate provincial performance indicators measuring safety, permanency and well-being from participating Children’s Aid Societies.
Both the University of Toronto and the University of Ottawa have worked with Ontario Association of Children’s Aid Societies (OACAS) and the field to collect, validate and calculate the majority of the PI’s. Some of the PI’s are tracked through the Ontario Child Abuse and Neglect Database System (OCANDS) and the Ontario Looking After Children (ONLAC) data collection project.
This year, CAS’s are publicly reporting their individual data for fiscal years 2012, 2013 and 2014. While it is difficult to draw specific conclusions based on the initial results, CAS of Toronto will conduct more detailed analyses to better understand its data and how we can improve our services.
For the most part, there are many differences between agencies and the communities they serve in terms of socio-economic factors, demographics and service models; therefore comparisons are not particularly useful. In order to make appropriate comparisons, the Ministry and field, as recommended by the Commission to Promote Sustainable Welfare are in the process of developing a statistical neighbours’ model, which groups CAS’s who serve similar populations together for the purpose of comparison.
CAS of Toronto Service Performance Indicators
89-91 per cent of families do not return for service within 12 months of case closure.
87-88 per cent of families do not return for service within 12 months of service closure.
68-70 per cent of days of care provided by the Children’s Aid Society of Toronto are family-based in each of the years under review.
58-64 per cent exit care within 12 months post-admission.
By 24 months post- admission 75 percentage of children that came into care had been discharged from care.
In 2010-11 and 2011-12, by 36 months post-admission, 84-86 percentage had been discharged from care.
Children in care, in the age group of 10 to 15 years have scored the quality of their relationship with their caregiver 6.6-7.0 out of 8 and the youth age 16 and 17 scored between 6.4-6.8 out of 8.